Privacy policy

Who we are and scope

Bastida Systems LLC operates BarberLink and barberlinknv.com. This policy applies to the website and iPhone and Android apps: finding professionals, bookings, favorites, profiles, schedules, clients, promotions and QR codes. Support and privacy: bastidasystems@gmail.com.

Account, bookings and activity

We use your name, email, phone number when provided, Apple or Google sign-in identifiers and account verifications. For guest bookings we may verify your email to retrieve and manage appointments. We store session identifiers and preferences on the device to maintain access, language, favorites and settings.

Bookings include the professional, service, price, date, duration, status, ticket reference and change history. We record completed visits, promotion progress, discounts and receipts. Professionals can view necessary client details, appointment history and estimated service totals.

Public profile, photos and documents

Your professional name, photo, biography, portfolio, services, prices, published availability, promotions and activated workplace address may appear on the map, in search, favorites, your profile and QR link. Comments you publish may be public. Only publish photos and information you have permission to share.

Licenses and documents uploaded for verification are used for review and are not part of your public portfolio. Camera and photo permissions are used for the features you choose; we do not request full access to your contacts.

Location and maps

With your permission we use device location while you use the map to show distances, center it and find nearby professionals. This version does not require background location tracking. You can disable its use in Account or revoke system permission; you can also search for an address.

A shop address is published separately when the professional confirms and activates it. Your personal device location is not automatically published as the business location. When loading maps, searching places or requesting directions, Apple or Google may receive the map area, coordinates or search needed for that feature and technical connection data.

Purposes and communications

We use this data to authenticate users, verify access, coordinate bookings, manage schedules and clients, calculate streaks and promotions, show service totals, generate QR codes, check Pro with Apple, handle reports and prevent abuse. We may send verification and confirmation emails and, when enabled and authorized, appointment and reward notifications. You can manage notification permissions on your device; this does not remove account notices.

Providers and shared data

The professional receives information needed to serve and manage your booking and promotions with them. Professional content you publish is publicly accessible. A streak is an activity total and does not publish client identities.

We use Supabase for authentication, databases and files; Vercel for the website and its functions; Resend for verification and booking emails; Twilio when SMS verification is used; and Expo, Apple and Google for enabled notifications. Apple or Google are involved when you choose their sign-in, maps, searches or directions. These providers may process data in other countries according to their roles and terms.

Apple processes BarberLink Pro purchases on iPhone and provides subscription status and transactions needed to verify access. Booking does not require a card. Where Tap to Pay is enabled for a professional, Stripe processes the in-person payment and verifies their business and bank account; BarberLink stores transaction identifiers, amounts, status, refunds and receipt links. We do not store full card numbers or security codes. We do not sell your personal data.

Technical data and security

We process technical records needed to operate and protect the service, such as requests, IP addresses, errors, device information and notification identifiers when enabled. We apply access controls and technical measures; no service guarantees absolute security. Do not share private booking links or credentials.

Retention and deletion

We retain data while needed to provide the service, manage history and promotions, resolve issues or meet applicable obligations. You can start a request in Account → Delete account or email bastidasystems@gmail.com, including if you booked as a guest. We may require identity verification; if the in-app option reports an error, use that email to request deletion.

When deletion is completed, access, your profile and associated content that need not be retained are removed. Minimal records needed for security, issues or legal obligations may be retained with restricted access; backups follow provider cycles. Deleting your account or the app does not cancel an Apple subscription: manage it separately in Settings → your name → Subscriptions.

Your choices and rights

You can edit your profile, manage permissions and request access, correction, a copy or deletion of data through the support email. Depending on where you live, you may have additional rights and the option to complain to the relevant authority. We verify requests to protect your account and will explain applicable limitations.

Children and changes

BarberLink is not intended for children under 13. Bookings for minors must be managed by a parent or guardian; a professional account requires legal capacity to enter contracts. We will publish changes with their date and communicate material changes when appropriate. The version and operator contact are the same on the website and in the apps.