Terms of use

Service and account

These terms govern BarberLink on the web, iPhone and Android, operated by Bastida Systems LLC. BarberLink connects clients with professionals and supports appointments, profiles, favorites and promotions. Use accurate information, protect your access and have legal capacity to accept these terms. Guest or barber mode changes the interface, not the identity or permissions of the account.

Professionals and shops

Each professional provides their own services and is responsible for licenses, permits, services, prices, hours and workplace address. They must confirm and activate the actual shop address to publish it. Sharing an address does not by itself establish an employment or business relationship between occupants.

Uploading documents does not automatically grant a badge or replace the professional’s obligations. Document review and a Pro subscription do not guarantee service results.

Bookings, changes and tickets

Review the professional, service, address, date and price before confirming. An appointment is valid according to its recorded status in BarberLink. If approval is required, it remains pending until accepted and may expire as shown in the booking. You can manage available cancellation or rescheduling options from your booking.

This version does not collect deposits or charge cancellation or no-show fees. The ticket code is an appointment reference, not a payment requirement or a mandatory code to start service. A professional may start a confirmed appointment before its scheduled time if they agree to serve the client; appointment statuses must be recorded truthfully.

In-person payments and totals

You can pay cash at the shop. Connecting a Stripe account or terminal does not initiate a payment. In-person card or digital wallet payments are only available to verified professionals when BarberLink enables that flow and displays the amount before payment. If you pay by card, you pay exactly the service price: no processing fee is added for the customer. The professional absorbs Stripe's processing fee (2.7% + $0.15 USD) as a cost of accepting cards, so they receive the price minus that fee. Cash payments have no extra charge and the professional receives the full price. Review the amount before tapping; no automatic tips are added. The professional receives the payment in their connected account, subject to Stripe's verification and payout timing. Refunds and disputes are handled with the professional and Stripe. The Apple BarberLink Pro subscription is separate from these payments. Schedule, activity and history amounts are calculated from services marked completed and recorded discounts; they do not establish that BarberLink collected payment or verified receipt of cash, and are not net profit or a tax statement.

Promotions and rewards

Each barber configures their promotions: visits toward a free service, points redeemable for a discount or a visit-based discount. Review the published goal, services, eligible clients, dates and benefit. An eligible promotion may be included when booking from search or a profile; you do not need to open Promotions first.

A pending or confirmed booking may show the expected visit, but progress is credited when the barber marks it completed. Cancellations and no-shows do not count. Once the goal is reached, redemption must be recorded and applied by the barber to the relevant appointment. Clients can view progress, activity, receipts and available account notices. Points and visits are not money or a payment wallet.

The barber is responsible for honoring the offer included in the booking. Report discrepancies to the professional or support with the appointment reference. Do not record fictitious visits or manipulate redemptions.

Streaks and comments

The visible activity measure uses streaks of consecutively completed appointments, not stars. A streak is based on statuses recorded since this feature was introduced; a cancellation recorded by the barber resets it. Client cancellations and no-shows neither increase nor reset it. It is not a quality certification. Comments must reflect authentic experiences.

BarberLink Pro and Apple

BarberLink Pro Monthly is a professional subscription separate from appointment payments. On iPhone it is purchased through Apple: the reference price is $9.99 USD per month, and a 1-month free offer may be shown only to eligible subscribers. Availability, local price and the applicable offer are those Apple shows before purchase confirmation.

The subscription renews automatically each month unless canceled at least 24 hours before the period ends. Apple manages billing and renewal. Manage or cancel in Settings → your name → Subscriptions; cancel a trial at least 24 hours before it ends to avoid the first charge. You can restore purchases from Pro with the relevant Apple Account. Refunds are requested through Apple under its terms and applicable rights.

This version does not offer Pro purchases through Google Play or web subscription billing. Android or website availability does not imply that those purchase methods exist. Apple’s standard license applies to App Store distribution alongside these service terms and the privacy policy.

QR codes, content and conduct

A barber’s QR code and public link open their profile and booking, favorites or directions options, depending on the platform and available access. Opening a QR link does not confirm an appointment or apply a reward by itself. Some features require sign-in or email verification.

You must have permission to publish other people’s photos and information. You retain your content rights and authorize BarberLink to host and display it for the features you choose. Do not publish illegal, misleading, discriminatory or violent material, nonconsensual intimate content or content that infringes rights. We may review reports, remove content or restrict profiles for violations, fraud or safety. You can request review through support.

Privacy, deletion and support

Data processing is explained in the privacy policy. You can request deletion in Account → Delete account or at bastidasystems@gmail.com, including as a guest or if the in-app option does not complete. We may verify your identity. Deleting your account or uninstalling the app does not cancel Pro with Apple; cancel it in Subscriptions. Use the same email for issues, personal data or complaints.

Availability and changes

We may carry out maintenance and changes to improve or protect BarberLink. We do not guarantee uninterrupted availability, absolute map accuracy or results of services provided by professionals. Nothing in these terms limits rights or liabilities that cannot legally be limited. We will publish updates with their date and notify you of material changes when appropriate; mandatory protections where you live remain applicable.